Additional Services to Enhance Your Charging Ecosystem
Streamline your development and operations with our Enterprise Services.
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Augment your inhouse capabilities
And deliver a seamless charging experience.
Access first-class specialized expertise
And bring your charger development and operation to the next level.
Protect yourself against operational risks
And maintain peace of mind – throughout the complete product life cycle.
Discover our Enterprise Services
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Pionix Cloud is the specialized manufacturer backend designed for EV chargers running BaseCamp. It empowers manufacturers throughout the entire charger lifecycle, providing an efficient environment to accelerate software development, testing, and debugging in the design phase. Once deployed, Pionix Cloud transitions seamlessly into a powerful tool for sophisticated fleet management, ensuring reliability and ease of operation.
Going beyond standard OCPP/CPMS functionalities, Pionix Cloud delivers advanced operational value. Manufacturers gain deep visibility with detailed, charger-level diagnostics and advanced log viewers to identify and resolve issues faster. Proactive maintenance capabilities, including rule-based fault detection and predictive insights, help prevent downtime before it occurs. Furthermore, Pionix Cloud streamlines essential operations like reliable over-the-air (OTA) software updates for BaseCamp and ensures operational control even if primary communication is interrupted via a redundant channel. This enables manufacturers to deliver and support highly reliable charging infrastructure.
Service-Level Agreements (SLA)
Charger manufacturers and operators can rely on targeted service level agreements with 24h support and maintenance for their products running on BaseCamp. Transparent communication and performance tracking help manufacturers and operators to proactively address potential issues, maintain high service quality, and foster trust among their customers.
Long-Term-Support (LTS)
With Enterprise BaseCamp, you also get access to the long-term-stable version of BaseCamp, providing continued software security updates and critical fixes. Your EV chargers remain compliant with industry regulations and maintain reliable performance even as they mature in the market.
With our Engineering Services, you benefit from extensive expertise across all relevant levels of EV charging technology, providing support and guidance throughout the development process.
We assist manufacturers with their actual development work, ensuring that their products are not only innovative but also compliant with industry standards and optimized for performance and reliability. This accelerates project timelines and enhances the overall quality and functionality of EV charging solutions. keep BaseCamp chargers up-to-date with minimal downtime.
Applications for the industry, tailored to your needs.
FAQs
Find the answers to questions we get asked frequently. Are you looking for more extensive technical details? Check out our developer hub!